Overview

Since 2005 we have been cracking some of the biggest challenges in service delivery.

Screen for selecting a worker

How do you give Service Users what they want, when they want it, at the best possible price? How does the local labour market need to adapt to deliver that vision? Can that adaption happen in a way that increases local economic opportunity?

 

Clients become consumers

Our systems empower Service Users – or their advocates - as consumers. We don’t offer lists of providers or send out broadcast messages to multiple workers like so many public sector websites.

We take in a person’s need of the moment then immediately offer: known-to-be-available, fully priced, options from multiple competing suppliers. Any of them can be booked with a few clicks by an authorised user.

 

Demand driven

Here’s the kind of need a website using our technologies can routinely handle:

Demand Driven

"I want it MY way"

Not all Service Users need this level of flexibility. Some just want – and can afford – 24/7 Support or regular daily visits. But there’s an increasing number of individuals seeking day-to-day flexibility in their Support. They might be in this situation because:

  • They are conserving their funds, trying to get through today without a visit perhaps in case things look bad tomorrow.
  • Their condition varies day-to-day.
  • They have good networks of informal Care and only need paid-for Support to plug the occasional gap.
  • The person wants a flexible life in which they control where they go and what they do each day.

These more demanding clients are closer to consumers than traditional Service Users. If they are not given tools to directly manage their own life in an open local marketplace they will either be:

  • constantly calling the Council service desk for help with arrangements, keeping that staffed will be expensive
  • pushed into signing up with one provider for all their needs, thereby missing out on the kind of competition, diversity and market evolution consumers take for granted.

 

 

 

 

Overview